Parties and subject
Provider: Bulsmetka (company registration in progress), 14 Tsar Osvoboditel Blvd., 4th floor, 1000 Sofia, phone +359 89 576 7176, office@bulsmetka.bg. Client: any natural or legal person who has accepted a quote. Subject: the services listed on the Pricing page — company registration, filing of changes, accounting services, consultations.
Entering into a contract and pricing
The contract is formed by written acceptance of a quote (an email is sufficient). Prices are quoted in euro, excluding VAT, and are fixed for 12 months. If the Provider is VAT-registered on the invoice date, 20% VAT is added for Clients who are not consumers. Where the Client is a consumer, the price in the quote is final, includes all taxes and does not increase if the Provider registers for VAT after the quote has been accepted. A quote is valid for 30 days from the date it is sent. Any change in scope is agreed in writing and takes effect from the following month, never retroactively.
The EOOD/OOD registration price (€280) includes preparing the documents, the state fee, notarisation by a notary in Bulgaria and the capital account. If a founder or the manager signs before a notary or a consulate outside Bulgaria, the fees charged there, the apostille and the translation of the documents are paid by the Client. With the bundle that includes a 12-month accounting subscription (€200 per month), registration has no one-off fee. For other one-off services, the state fees included are listed in the "Includes" column on the Pricing page. Notary fees that are not part of the price (for example on a transfer of shares) are paid by the Client directly to the notary at the notary's tariff. Costs not stated in the price or the quote are not charged without the Client's prior written consent. One-off services are paid by bank transfer against an invoice after the quote is accepted and before the documents are filed.
Timeline guarantee for registration
If the company is not entered into the register within 3 business days of filing the application and the delay is the Provider's fault, the fee (excluding the state fee, the notary fee and the bank fee) is refunded in full. In the new-company bundle, where registration is included and not paid separately, we instead do not charge the first month of the bundle (€200). The guarantee does not cover delays caused by the Registry Agency, incomplete or inaccurate information provided by the Client, refusal due to a company name already in use, or suspension of the register's electronic services.
Right of withdrawal for consumers
Where the Client is a consumer (a natural person entering into the contract outside their trade or profession) and the contract is concluded at a distance (by accepting a quote by email), the Client may withdraw from the contract without giving a reason within 14 days of its conclusion (Art. 50 of the Bulgarian Consumer Protection Act). Withdrawal is made by an unequivocal statement sent to office@bulsmetka.bg; the model form below may be used but is not required. Payments received are refunded within 14 days of receipt of the withdrawal.
If the consumer expressly asks us to start work before the 14-day period ends and acknowledges that the right of withdrawal will be lost once the contract has been fully performed, the right of withdrawal ends when the service has been fully performed, for example once the company has been registered (Art. 57, item 1 of the Consumer Protection Act). If the consumer expressly asked us to start within the withdrawal period and then withdraws, they pay a proportionate part of the price for the work done up to the withdrawal; without such a request they owe nothing.
Model withdrawal form
(Annex 6 to Art. 47(1)(8) and Art. 52(2) and (4) of the Bulgarian Consumer Protection Act. Complete and return this form only if you wish to withdraw from the contract.)
- To: Bulsmetka, 14 Tsar Osvoboditel Blvd., 4th floor, 1000 Sofia, phone +359 89 576 7176, office@bulsmetka.bg
- I/We* hereby give notice that I/we* withdraw from my/our* contract for the provision of the following service: …
- Ordered on*/received on*: …
- Name of consumer(s): …
- Address of consumer(s): …
- Signature of consumer(s) (only if this form is sent on paper): …
- Date: …
(*) Delete as appropriate.
Client obligations
Provide complete and accurate documents by the 5th of the month; notify us of changes to business activity; pay the subscription fee by the 10th of the month. If payment is more than 30 days overdue, the Provider may suspend processing after written notice.
As a provider of accounting services, the Provider is an obliged entity under the Bulgarian Measures Against Money Laundering Act (Art. 4) and must carry out customer due diligence. Before work starts, the Client provides an identity document of its representative and details of the company's beneficial owners. If the check cannot be completed, we do not start work, and where a relationship already exists we end it (Art. 17 of that Act).
Liability
The Provider is liable for damages resulting from inaccurate performance — fines and interest imposed due to its fault — up to the amount of fees paid over the preceding 12 months. The limitation does not apply in cases of intent or gross negligence (Art. 94 of the Bulgarian Obligations and Contracts Act), or where the Client is a consumer (Art. 143 of the Bulgarian Consumer Protection Act). The Provider is not liable for consequences arising from documents that were not provided or were inaccurate, or from decisions taken by the Client against written advice.
Term and termination
The new-company bundle runs for 12 months; subscriptions outside the bundle are open-ended and can be terminated by either party with one month's written notice. The terms for ending the bundle early are agreed in the contract. If a year was prepaid at the discounted rate and the contract ends before the year is over, we refund the payment for the unused full months after the notice period; the months already used are recalculated at the price without the discount. Upon termination, the Provider hands over the archive and files the declarations for the period already paid for.
Complaints
Send complaints to office@bulsmetka.bg. We reply in writing within 14 days of receiving them.
Governing law and disputes
Bulgarian law applies. Disputes are settled by negotiation, and failing that, by the competent Bulgarian court. Consumers may also turn to the conciliation committees of the Commission for Consumer Protection (kzp.bg) for out-of-court resolution of the dispute. Last revised: 28 September 2026.